Shipping and Ordering Terms

Shipping and Ordering Terms Online Gourmet Food

Online Gourmet Food operates as an online store 24/7,however, customer service hours are within standard Australian EST business hours of 9.00 am-5.00pm Monday to Friday. As we are an online only store NO PICKUP facilities are available

SHIPPING

We will endeavour to ship your order within 5-7 business working days (Monday to Friday), however, orders may be shipped up to 10 business working days (Monday to Friday) after receipt of your order.

Why may it take up to 10 business working days?

  • Due to our large range on offer coupled with our aim to achieve the best shelf lives,especially on slower moving items, occasionally products may be out of stock, however, we are usually able to restock within our despatch timeframe
  • As many of our products are from boutique & regional producers supply can sometimes be unpredictable - please remember we are not a supermarket
  • Occasionally large orders that exceed our usual stockholdings occur
  • Orders may take longer during and leading up to peak times (eg: Christmas) as suppliers can be sometimes overwhelmed by the demand for their products

Delivery times are additonal to the despatch timeframe and are dictated by Australia Post & courier schedules. If the customer provides an incorrect or insufficient address, then they will be required to pay the redelivery postage costs to the correct address 

Orders over $100 are SHIPPED FREIGHT FREE ANYWHERE IN AUSTRALIA *[* excludes corporate bulk orders]

Orders between $50 and $100 incur $4.99 FLAT RATE SHIPPING ANYWHERE IN AUSTRALIA

Orders under $50 incur $9.99 FLAT RATE SHIPPING ANYWHERE IN AUSTRALIA

International orders will be given a freight quote.

BACKORDERS

Although every attempt is made to offer products that are currently in stock, from time to time interruptions to supply may occur despite us having confirmed orders with our suppliers. If an item is temporarily out of stock, the items(s) will be placed on backorder & despatched freight free as soon as possible.

Refunds for out of stock items or damaged stock will be granted upon request and assessed on a case by case basis. Damaged stock must be verified by photograhic evidence. We reserve the right to substitute an item or brand that is temporarily unavailable [due to supply difficulties and/or factors beyond our control] with an item of equivalent value & quality without notice. We reserve the right to change prices & descriptions of products without notice.

ALL PRODUCTS- There are to be no claims made on any products if they do not arrive to you in good condition due to heat damage  - these products are bought at your own risk taking into consideration weather conditions